By accessing or using reputap.net or any RepuTap service (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree to these Terms, do not use the Service.
These Terms apply to:
RepuTap provides a customer feedback management platform for small businesses, including:
RepuTap reserves the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice to active Clients.
Client accounts are created by RepuTap upon signup. You are responsible for:
You agree to provide accurate and complete information when registering and to keep your account information current. RepuTap may suspend or terminate accounts that contain false or misleading information.
| Plan | Monthly Price |
|---|---|
| Starter | $79/month |
| Professional | $149/month |
| Premium | $249/month |
Prices are subject to change with 30 days' notice to active Clients.
Subscriptions are billed monthly. Payment is processed by Stripe. By subscribing, you authorize RepuTap to charge your payment method on a recurring monthly basis.
RepuTap may offer a 30-day free trial at its discretion. At the end of the trial, your subscription begins automatically unless you cancel before the trial period ends.
If a payment fails, we will attempt to notify you by email. Accounts with failed payments may be suspended until payment is resolved. Accounts suspended for non-payment for more than 30 days may be terminated.
You may cancel your subscription at any time from the Stripe billing portal or by contacting hello@reputap.net. Cancellation takes effect at the end of your current billing period. You will not be charged for the next period, but no partial refunds are issued for the remaining days in a billing period.
NFC cards and stands are sold separately from subscriptions as a one-time purchase. All hardware sales are final. RepuTap does not accept returns on programmed NFC devices.
| Item | Price |
|---|---|
| NFC Card (standard) | $20 per unit |
| NFC Counter Stand | $30 per unit |
Hardware is shipped to the address provided at checkout. RepuTap is not responsible for delays caused by shipping carriers. Risk of loss transfers to the Client upon handoff to the carrier.
If a device arrives defective (non-functional, not due to physical damage), contact hello@reputap.net within 14 days of receipt for a replacement.
You agree not to use the Service to:
RepuTap is designed to comply with Google's review policies. Clients must not use the platform to gate or suppress negative reviews. The feedback redirect feature is intended to make it convenient for satisfied customers to leave a review — it must not be used to selectively solicit only positive reviews in violation of Google's terms.
You retain ownership of all feedback data collected through your RepuTap account. RepuTap does not claim any ownership over your feedback records or business data.
By using the Service, you grant RepuTap a limited, non-exclusive license to store, process, and transmit your data as necessary to provide the Service.
Clients are responsible for ensuring they have appropriate legal basis to collect feedback from End Users, including contact information voluntarily submitted. RepuTap is a data processor on behalf of Clients for End User data. Clients are the data controllers.
All content, code, design, branding, and materials on reputap.net and in the RepuTap platform are owned by or licensed to RepuTap. Nothing in these Terms grants you any right to use RepuTap's trademarks, logos, or proprietary technology outside of normal use of the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
RepuTap does not warrant that the Service will be uninterrupted or error-free, that feedback data will never be lost or corrupted, that the platform will be free of security vulnerabilities, or that use of the platform will improve your Google review rating or star count.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPUTAP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
REPUTAP'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REPUTAP IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless RepuTap and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of any applicable law, any dispute between you and an End User, or your misuse of End User personal data.
You may stop using the Service and cancel your subscription at any time.
RepuTap may suspend or terminate your account immediately if you violate these Terms or the Acceptable Use Policy, your payment fails and is not resolved within 30 days, we are required to do so by law, or continued operation of your account poses a risk to other users or the platform.
Upon termination, your access to the dashboard and data will be suspended. You may request an export of your feedback data within 30 days of termination; after 30 days, data may be permanently deleted.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising from these Terms shall first be submitted to informal resolution by emailing hello@reputap.net. If informal resolution fails, disputes shall be resolved in the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction in those courts.
RepuTap may update these Terms from time to time. We will notify active Clients of material changes by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
RepuTap
Email: hello@reputap.net
Website: reputap.net