Terms of Service

1. Agreement to Terms

By accessing or using reputap.net or any RepuTap service (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Who These Terms Apply To

These Terms apply to:

• Clients — businesses and individuals who subscribe to a RepuTap plan and use the dashboard, feedback platform, and NFC hardware
• End Users — customers or members of the public who submit feedback through a RepuTap-powered NFC tag, link, or form
• Visitors — anyone who browses reputap.net

3. Description of Service

RepuTap provides a customer feedback management platform for small businesses, including:

• A customizable feedback collection form accessible via a unique URL
• NFC-enabled physical devices (cards and stands) that direct customers to the feedback form
• A web-based dashboard for viewing, managing, and responding to feedback
• Automated email notifications and weekly digest reports
• A redirect flow that routes satisfied customers (4–5 stars) to the Client's Google Review page

RepuTap reserves the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice to active Clients.

4. Accounts and Registration

4.1 Client Accounts

Client accounts are created by RepuTap upon signup. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately at info@reputap.net if you suspect unauthorized access

4.2 Accuracy of Information

You agree to provide accurate and complete information when registering and to keep your account information current. RepuTap may suspend or terminate accounts that contain false or misleading information.

5. Subscriptions and Billing

5.1 Subscription Plans

Prices are subject to change with 30 days' notice to active Clients.

5.2 Billing

Subscriptions are billed monthly. Payment is processed by Stripe. By subscribing, you authorize RepuTap to charge your payment method on a recurring monthly basis.

5.3 Free Trials

RepuTap may offer a 30-day free trial at its discretion. At the end of the trial, your subscription begins automatically unless you cancel before the trial period ends.

5.4 Late and Failed Payments

If a payment fails, we will attempt to notify you by email. Accounts with failed payments may be suspended until payment is resolved. Accounts suspended for non-payment for more than 30 days may be terminated.

5.5 Cancellation

You may cancel your subscription at any time from the Stripe billing portal or by contacting info@reputap.net. Cancellation takes effect at the end of your current billing period. You will not be charged for the next period, but no partial refunds are issued for the remaining days in a billing period.

5.6 Chargebacks and Payment Disputes

If you believe a charge was made in error, you must contact RepuTap at info@reputap.net before initiating a chargeback or payment dispute with your bank or card issuer. RepuTap will make reasonable efforts to resolve legitimate billing disputes promptly.

If you initiate a chargeback or payment dispute without first contacting RepuTap, or if a chargeback is found to be unwarranted, RepuTap reserves the right to: (a) immediately suspend your account access pending resolution; (b) terminate your account for material breach; and (c) pursue collection of the disputed amount and any associated fees through lawful means. You agree to reimburse RepuTap for any chargeback fees, reversal fees, or collection costs incurred as a result of an invalid or fraudulent dispute.

6. NFC Hardware

6.1 Hardware Sale

NFC cards and stands are sold separately from subscriptions as a one-time purchase. All hardware sales are final. RepuTap does not accept returns on programmed NFC devices.

6.2 Hardware Pricing

6.3 Shipping

Hardware is shipped to the address provided at checkout. RepuTap is not responsible for delays caused by shipping carriers. Risk of loss transfers to the Client upon handoff to the carrier.

6.4 Defective Devices

If a device arrives defective (non-functional, not due to physical damage), contact info@reputap.net within 14 days of receipt for a replacement.

7. Acceptable Use

You agree not to use the Service to:

• Collect feedback under false pretenses or impersonate another business
• Submit fake, fabricated, or manipulated reviews or feedback
• Harass, threaten, or solicit End Users who have submitted feedback
• Violate any applicable law, including data protection laws
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Resell, sublicense, or white-label the Service without written permission from RepuTap
• Use automated scripts, bots, or scrapers against the platform
• Circumvent any security measure, rate limit, or access control
• Use the platform in any way that could damage RepuTap's reputation or relationship with third-party platforms including Google

7.1 Google Policy Compliance

RepuTap is designed to comply with Google's review policies. Clients must not use the platform to gate or suppress negative reviews. The feedback redirect feature is intended to make it convenient for satisfied customers to leave a review — it must not be used to selectively solicit only positive reviews in violation of Google's terms.

7.2 Prohibited Competitive Use

You may not access or use the Service for competitive intelligence, product benchmarking, or any purpose intended to develop a competing product or service. Specifically, you agree not to:

• Screenshot, record, or reproduce any portion of the RepuTap dashboard, UI, or workflows for use in designing, building, marketing, or pitching a competing product
• Share access to your account with any person or entity whose primary purpose is to evaluate the Service for competitive purposes
• Use the Service to gather information about RepuTap's features, pricing, or customer experience for the purpose of competitive analysis intended to benefit a competing business

RepuTap reserves the right to terminate accounts it reasonably believes are being used in violation of this section, without refund.

7.3 Non-Disparagement

You agree not to make, publish, or encourage any false, misleading, or materially inaccurate statements about RepuTap, its platform, its employees, or its services — whether on review sites, social media, forums, or any other public channel. This section does not prohibit you from making truthful statements about your experience with the Service, including genuine negative reviews or feedback submitted through appropriate channels.

RepuTap similarly agrees not to make false or misleading public statements about you or your business in connection with your use of the Service.

8. Client Data and Content

8.1 Ownership

You retain ownership of all feedback data collected through your RepuTap account. RepuTap does not claim any ownership over your feedback records or business data.

8.2 License to RepuTap

By using the Service, you grant RepuTap a limited, non-exclusive license to store, process, and transmit your data as necessary to provide the Service.

8.3 Responsibility for End User Data

Clients are responsible for ensuring they have appropriate legal basis to collect feedback from End Users, including contact information voluntarily submitted. RepuTap is a data processor on behalf of Clients for End User data. Clients are the data controllers.

8.4 AI-Generated Content

The Service includes features that use artificial intelligence to generate suggested reply drafts, trend summaries, and other content (collectively, "AI-Generated Content"). You acknowledge and agree that:

• AI-Generated Content is provided as a starting point only and is not reviewed, verified, or endorsed by RepuTap before it is presented to you
• You are solely responsible for reviewing all AI-Generated Content before sending or publishing it, and for ensuring it is accurate, appropriate, and compliant with applicable law
• RepuTap makes no warranty that AI-Generated Content will be factually accurate, free of errors, legally sound, or suitable for your specific situation
• RepuTap shall have no liability for any claim, loss, or damage arising from your use or publication of any AI-Generated Content, including claims by End Users or third parties arising from a response you sent based on an AI draft

8.5 Data Security and Breach Notification

RepuTap implements reasonable technical and organizational security measures to protect Client data and End User data against unauthorized access, loss, or disclosure. However, no system is completely secure, and RepuTap does not guarantee that data breaches will never occur.

In the event that RepuTap discovers a security breach that reasonably affects your account data, RepuTap will notify you by email to your account address within 72 hours of confirming the breach, to the extent practicable. Notification will include a description of the nature of the incident, the data affected, and the steps RepuTap is taking to address it.

RepuTap's liability for any security breach or data loss shall be limited as set forth in Section 12. RepuTap shall not be liable for breaches caused by your own failure to maintain account security, by third-party infrastructure providers, or by events outside RepuTap's reasonable control.

9. Intellectual Property

All content, code, design, branding, and materials on reputap.net and in the RepuTap platform are owned by or licensed to RepuTap. Nothing in these Terms grants you any right to use RepuTap's trademarks, logos, or proprietary technology outside of normal use of the Service.

10. DMCA and Copyright Takedown

RepuTap respects the intellectual property rights of others. If you believe that any content accessible through the Service infringes your copyright, you may submit a takedown notice to our designated agent at info@reputap.net with the subject line "DMCA Notice." Your notice must include:

• A description of the copyrighted work you claim has been infringed
• A description of where the allegedly infringing material is located on the Service
• Your contact information (name, address, email, phone number)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
• Your physical or electronic signature

Upon receipt of a valid takedown notice, RepuTap will promptly remove or disable access to the allegedly infringing material and make reasonable efforts to notify the party who posted it. Repeat infringers may have their accounts terminated.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

RepuTap does not warrant that the Service will be uninterrupted or error-free, that feedback data will never be lost or corrupted, that the platform will be free of security vulnerabilities, or that use of the platform will improve your Google review rating or star count.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPUTAP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

REPUTAP'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REPUTAP IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless RepuTap and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of any applicable law, any dispute between you and an End User, or your misuse of End User personal data.

14. Termination

14.1 By You

You may stop using the Service and cancel your subscription at any time.

14.2 By RepuTap

RepuTap may suspend or terminate your account immediately if you violate these Terms or the Acceptable Use Policy, your payment fails and is not resolved within 30 days, we are required to do so by law, or continued operation of your account poses a risk to other users or the platform.

Upon termination, your access to the dashboard and data will be suspended. You may request an export of your feedback data within 30 days of termination; after 30 days, data may be permanently deleted.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Except as provided in Section 18 (Arbitration), any dispute not subject to arbitration shall be resolved in the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction in those courts.

16. Changes to These Terms

RepuTap may update these Terms from time to time. We will notify active Clients of material changes by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The current Terms version is identified by the effective date at the top of this page.

17. Third-Party Platform Actions — No Guarantee of Outcomes

RepuTap is not affiliated with, endorsed by, or in any way officially connected to Google, Yelp, TripAdvisor, Meta, or any other third-party review platform (collectively, "Third-Party Platforms"). RepuTap makes no warranty that its platform will be deemed compliant by any Third-Party Platform, as those platforms' policies, algorithms, and enforcement practices may change at any time and without notice to RepuTap or its Clients.

RepuTap shall have no liability whatsoever for any action taken by a Third-Party Platform in connection with or arising from your use of the Service, including but not limited to:

• The removal, suppression, or flagging of any customer reviews
• The resetting, reduction, hiding, or recalculation of your review count or star rating
• The suspension, delisting, demotion, or penalization of your business profile on any platform
• Any algorithmic or manual enforcement action taken by a Third-Party Platform
• Loss of business, revenue, or customers resulting from any of the above

These outcomes are entirely within the discretion and control of the relevant Third-Party Platforms. RepuTap cannot prevent, predict, reverse, or remedy any such action. Clients use the Service with full understanding and acceptance of this risk.

Additionally, RepuTap is not responsible for any changes to Third-Party Platform APIs, review redirect URLs, or embedding functionality that may limit or alter how the Service operates. RepuTap will make commercially reasonable efforts to update the Service in response to such changes but cannot guarantee continuity of any specific feature that depends on a Third-Party Platform's infrastructure.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

18.1 Informal Resolution First

Before initiating any formal dispute, you agree to first contact RepuTap at info@reputap.net and provide a written description of the dispute, the relief you are seeking, and your contact information. The parties will attempt to resolve the dispute informally within 30 days. If the dispute is not resolved within that period, either party may proceed to arbitration as described below.

18.2 Binding Individual Arbitration

Except as provided in Section 18.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally (a "Dispute") shall be resolved exclusively by final and binding individual arbitration. You and RepuTap each waive the right to a jury trial and the right to litigate any Dispute in court.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, or by such other arbitration provider as the parties mutually agree in writing. The AAA's rules are available at www.adr.org. The arbitration shall take place in Broward County, Florida, or remotely by telephone or video conference at either party's election. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.3 No Class Actions

ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

18.4 Small Claims and Injunctive Relief Exception

Either party may bring a qualifying claim in small claims court instead of arbitration, provided that the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction. Either party may also seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm while an arbitration is pending.

18.5 Opt-Out Right

You may opt out of this arbitration agreement by emailing info@reputap.net with the subject line "Arbitration Opt-Out" within 30 days of the date you first accept these Terms. Your opt-out notice must include your full name, email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

18.6 Severability

If any part of this Section 18 is found unenforceable, that part shall be severed and the remainder of this Section shall continue in effect, except that if the class action waiver in Section 18.3 is found unenforceable, this entire Section 18 shall be void.

19. Force Majeure and Third-Party Dependencies

RepuTap shall not be liable for any failure or delay in performing its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or other events beyond human control
• Internet or telecommunications outages or degradation
• Actions, policy changes, or enforcement decisions by Third-Party Platforms, including Google, Yelp, TripAdvisor, Stripe, Supabase, Vercel, or Resend
• Changes to applicable laws or regulations that affect how the Service may operate
• Cyberattacks, distributed denial-of-service attacks, or data breaches initiated by third parties
• Government orders, sanctions, or regulatory actions
• Any other event outside RepuTap's reasonable ability to foresee or prevent

In the event of a force majeure event that materially prevents RepuTap from providing the Service for more than 30 consecutive days, either party may terminate the applicable subscription without further liability, and RepuTap will issue a pro-rata refund of any prepaid fees for the affected period.

20. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, Subscription Agreement, and Refund & Acceptable Use Policy, constitute the entire agreement between you and RepuTap.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our written consent. RepuTap may assign these Terms in connection with a merger or acquisition.
• Accessibility: RepuTap is committed to making its platform accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where practicable. If you encounter an accessibility barrier while using the Service, please contact us at info@reputap.net so we can work to address it.

21. Contact